We want all of our customers to be completely satisfied with our live products when they arrive, and it ensure this, we have adopted a shipping policy which eliminates excessive transit times so your products arrive in healthy condition.
- All orders placed Monday-Wednesday before 12 Noon CST will ship same day.
- Orders in our 1 Day Shipping Zone will ship Monday-Friday.
- Orders in our 2 Day Shipping Zone will ship Monday-Thursdays and Saturdays.
- Orders in our 3 Day Shipping Zone will ship Monday-Wednesday, Friday, and Saturday.
- We ship all live products with ice packs/heat packs as needed.
- We will provide shipment tracking numbers for your reference.
- At this time we are only accepting shipments to the United States, if you would like to have an order delivered outside of the United States, please contact us.
- It is your responsibility to enter the correct shipping address while placing an order. Orders shipped to incorrect addresses due to customer entry errors will not be refunded. We will however, ship returned orders to the corrected address at the customers expense.
- We ship most orders with USPS, but some orders may ship UPS or FedEx.