If you are not completely happy with our products when they arrive, send them back and we will give you a full refund of the product purchase price(excluding shipping). You must contact us within 72 hours of receiving and we will give you instructions on how to return the product to us and we will give you a 100% refund of the product purchase price(excludes shipping) after we receive the returned product.
We do our best to package our products with care so they arrive alive and in good health. If your product arrives dead please contact us within 72 hours of receiving the shipment and we will send you a new one. For an additional $2.00 fee, we offer a Temperature Controlled shipping option which ensures that your products to not die due to extreme heat or cold. We highly recommend choosing this shipping option when outside temperatures are above 85ºF or below 40ºF. At our discretion, we may choose to make this option required for all purchases when we are experiencing outside temperature which could be harmful to your products.
EXCEPTIONS: Replacements will be given at our discretion and determined on a “case-by-case” basis if you choose not to utilize our Temperature Controlled shipping option and your products arrive dead.
Exchange & Return Policy
Unfortunately, we cannot accept any returns or exchanges on our Live Products. We may, at our discretion, offer you a partial discount on your next purchase or provide you with a Store Credit or Coupon Code to go towards your next purchase.
Shipping Errors & Other
If for any reason we send you the wrong products, please contact us within 5 days and we will send you the correct products that you ordered at no additional charge.